Friday, August 12, 2005
For Alabama football fans, the anxious wait for their season football tickets to arrive has just become a few days longer. Word came late Thursday that all University of Alabama season tickets, originally to be shipped on Friday, August 12, would be delayed a few days.
"Late Thursday afternoon, we were informed by our ticket printing company in Arkansas that our season ticket shipments were being delayed," said Rhoda Vaughn, athletic ticket manager. "For weeks, we've been telling our customers that August 12th would be the ship date, and until Thursday afternoon, we had no reason to doubt that. Needless to say, we were very disappointed with the news."
Vaughn added that similar calls from the Arkansas ticket printing company were made to several ticket offices across the country, including at least five schools from the Southeastern Conference. "It's certainly no consolation, but several schools were given the same news regarding their season tickets," Vaughn said. "Obviously, we'll be following up with our ticket printing company to identify and address these issues."
United Parcel Service (UPS), which is contracted by the Athletic Ticket Office to ship the season tickets, is also contracted to ship road game tickets. "Unlike our season tickets, which are shipped from our ticket printing company in Arkansas, our road game tickets are shipped from our offices here on campus, and they're all ready to go," Vaughn said. "However, so that the receipt of season tickets and road game tickets can be simultaneous, we will hold the road game ticket shipments for a few days until we're informed of a new ship date of the season tickets. Once we get a firm ship date, we'll then release the road game ticket shipment so they can enter the UPS system at the same time and hopefully be delivered to our customers at the same time."
Likewise, UPS is contracted to ship most of the TIDE PRIDE amenities packages, while some are mailed through the United States Postal Service. "The amenities packages that are scheduled to be shipped by UPS are ready to go," said Tommy Ford, director of TIDE PRIDE, "but we're holding them until we hear word on the season ticket shipment. It has always been our preference, as well as UPS's, for the amenities and the tickets to go out and be delivered at the same time. We'll also delay any amenities packages that are scheduled to be mailed through the Post Office."
Anyone who ordered Alabama single game tickets will be receiving them earlier via the United States Postal Service. "Our single game tickets had already been taken to the Post Office and were already in the mail system," Vaughn said. "The mailing of those could not be delayed, so they'll be delivered earlier than the other items."
Vaughn said that the Ticket Office hopes to hear by Monday when the season tickets will be shipped. "Despite the delay, season tickets will arrive to our customers in plenty of time for our home opener on September 3rd."